Refund Policy
Return & Refund Policy
At Lilamar, customer satisfaction is important to us. We strive to provide quality fashion products and a smooth shopping experience. Please review our Return & Refund Policy carefully before making a purchase.
Return Eligibility
We accept returns within 7 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, and unwashed
- Products must be returned in original condition with tags attached
- Items must be returned in original packaging
- Proof of purchase or order confirmation must be provided
Returns requested after 7 days of delivery may not be accepted.
The following items are non-returnable:
- Final sale or clearance items
- Gift cards
- Used or damaged items caused by customer handling
Return Process
To request a return, please contact our support team before sending any item back.
Please include:
- Your order number
- Product name
- Reason for return
- Photos if the item is damaged or incorrect
Once your return request is approved, we will provide return instructions.
Unauthorized returns may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged
- Original shipping fees are non-refundable unless the return is caused by our error
- Returned products must be packaged securely to prevent damage during transit
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To report an issue:
- Take clear photos of the item and packaging
- Send the photos and order details to: Support@lilamar.shop
Claims submitted after 48 hours may not qualify for a refund or replacement.
Refund Processing
After receiving and inspecting the returned item, approved refunds are processed within 5–7 business days.
Refunds will be issued to the original payment method used during checkout.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Order Processing & Shipping
- Processing Time: 1–3 business days
- Shipping Region: United States only
- Order Cut-Off Time: 6:00 PM
Delivery times may vary depending on shipping carrier delays, weather conditions, or high order volumes.
Contact Us
If you have questions regarding returns or refunds, please contact us:
Business Name: Lilamar
Website: https://lilamar.shop
Phone: +1 (661) 373-8021
Email: Support@lilamar.shop
Address: 24201 Valencia Blvd, Santa Clarita, CA 91355, USA
Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Response Time:
Within 24 hours