Shipping Policy

At Lilamar, we are committed to delivering your fashion products safely and efficiently. Every order is carefully processed and shipped to ensure a smooth shopping experience.

Order Processing Time

All orders are processed within 1–3 business days.

Orders placed after 6:00 PM will be processed on the next business day
Orders are not processed or shipped on Sundays or public holidays

Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Time & Delivery Estimates

Estimated delivery times are as follows:

Processing Time: 1–3 business days
Shipping Time: 3–10 business days
Total Estimated Delivery Time: 4–13 business days

Delivery times may vary depending on:

Customer location
Carrier delays
Weather conditions
High seasonal demand

Shipping estimates are not guaranteed and may occasionally experience delays beyond our control.

Shipping Region

We currently ship within the United States only.

International shipping is not available at this time.

Shipping Charges

Shipping fees are calculated during checkout based on:

Delivery destination
Product quantity
Shipping method

From time to time, selected products or promotional offers may qualify for free shipping.

All shipping costs will be clearly displayed before completing your order.

Order Tracking

Once your order has shipped, tracking information may be sent to your email address.

If you do not receive tracking information within a few business days, please contact our support team for assistance.

Delivery Delays

While we work hard to deliver orders on time, delays may occur due to:

Weather conditions
Shipping carrier issues
Incorrect shipping information
Holiday or peak shopping periods

Lilamar is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

Damaged or Lost Packages

If your package arrives damaged or appears lost, please contact us within 48 hours of delivery.

To report an issue:

Take clear photos of the package and product
Include your order number
Email us at: Support@lilamar.shop

We will review the issue and work toward a suitable resolution.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing an order.

Lilamar is not responsible for delivery issues caused by incorrect addresses provided by customers.

If you need to update your address, contact us immediately before your order is dispatched.

Contact Us

For shipping-related questions or support, please contact us:

Business Name: Lilamar
Website: https://lilamar.shop
Phone: +1 (661) 373-8021
Email: Support@lilamar.shop
Address: 24201 Valencia Blvd, Santa Clarita, CA 91355, USA

Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM

Response Time:
Within 24 hours